Delivery problems
The final policy will state the exact number of days before an order qualifies for investigation, refund or reshipment.
Incorrect addresses
Customers must review their delivery address before checkout. The treatment of returned or misaddressed parcels will be stated before launch.
Cancellations
The cancellation window will be based on the real fulfilment cut-off, not an arbitrary promise.
How to request help
Customers will submit their order number, email and tracking number through the support form.