The authors and team would like to remain anonymous for obvious reasons.
To contact a team member, email us and use “Attention: [team member’s name]” as the subject line.
Answers customer questions and writes the monthly newsletter. Expect friendly explanations and clear next steps.Co-owner · Customer service & newsletter
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Helps with sign-in trouble and technical problems on the website. Expect practical troubleshooting without the technical waffle.Co-owner · Technical support
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Handles billing questions and keeps the administration organised. Expect clear explanations of the details and what happens next.Co-owner · Accounts & administration
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Writes the team's articles and longer features. Expect clear explanations that get to the point without unnecessary jargon.Writer & features
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Builds and maintains the website, from navigation to the tools behind it. His focus is making the site straightforward to use and fixing what gets in the way.Website development
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Edits articles and newsletters for clarity and consistency. Expect shorter sentences, less repetition and a final check before publication.Editor
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